Returns & Exchanges

Returns & Exchanges

Exchange Conditions

We gladly accept exchanges!

Buyer must contact us within 3 days and exchanges must be shipped back within 14 days upon receiving the order.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Returned items must be received before shipping out the exchange order at no expense. Otherwise, the buyer is free to place a new order and receive a refund once the original order has been returned an confirmed by us.

If the buyer wishes to exchange an order for a partially or fully different order, please contact us as we will do our best to accommodate the exchange. Otherwise, it is best to return the order and place a new one. Please read our return conditions below.

Return Conditions

We accept most returns!

Please see below for a list of products we do not accept returns for. Items must be unused and in original packaging in order for a return to be accepted.

Buyer must contact us within 3 days and exchanges must be shipped back within 14 days upon receiving the order.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please allow 2-4 business days to process the return once we've received and accepted the return.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:


  • Custom or personalized orders
    Items on sale
  •  


Problem with your order? Contact us!
If you have any questions, concerns or suggestions, please do not hesitate to contact us. We can be reached via email. Our response time is normally within 24 hours.

CONTACT US

hello@prinmix.com

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